Return & Exchange policy
mooods has an easy return policy, for carefree shopping. We accept all returns within 14 days, counting from the day you receive your order.
Returned items must be in their original condition including their tags and must be unwashed, unworn and unaltered in any way.
As we provide free shipping for your orders, in case of return or exchange all the shipping fees are not covered.
If you want to return or exchange your item(s) follow these steps:
- Contact to us in the form below. Our manager will ask you few questions about the reason of return and will also ask you to send pictures of the item to make sure it is in original condition. During 48 hours your request for the return will be recorded and approved.
- Place the item(s) you would like to return back in the box you received them in or any other solid carton box. Close the box securely, using sufficient tape.
- Take the parcel to your preferred drop off point.
Corso Vittorio Emanuele II, 96
In case of exchange, please note, that exchanged items will be delivered to you after 10-14 Business Days since the day we received your parcel with the items you would like to exchange and after we made sure they are in original condition.
You will receive a refund after we have received the goods according to the above steps. Your refund will be credited to the original purchaser's payment method, within 5-10 days after we’ve received your package.
During the whole procedure of return or exchange our manager will be in touch with you through email 7 days a week during Business Hours (10am - 5pm CET).